Jeanne’s
Books

“It’s really very simple: Anyone in business should be thinking about customers, and anyone thinking about customers should be reading Jeanne Bliss.”

“I guarantee that you will dog-ear this book and refer to it repeatedly to achieve success in your customer experience transformation and Customer Leadership role.”

“Jeanne Bliss’ real-world experience is a gift to Chief Customer Officers – she brings a practical understanding to the aspiration of leading an organization toward customer-centricity.”

“Jeanne Bliss’ Five Leadership Competencies in this book aligned our leadership team and gave us a roadmap for improving our customer experiences.”

“No one knows more about the Customer Experience Leadership Role than Jeanne Bliss. Buy this book to jump-start your learning, get traction and transform your business.”

“Chief Customer Officer 2.0 is our new handbook for evolving our organization to earn customer-driven growth.”

“Jeanne Bliss’s book is for anyone who’s serious about improving the customer experience. I loved her inspiring and practical case studies.”

“An actionable, smart, and fun book everyone in hospitality should read. It gets us back to why we’re in business in the first place.”

“A fun read that gets to the heart of why the best companies prosper- because they let people be the best version of themselves at work.”

“Jeanne Bliss has written a masterpiece, filled with commonsense ideas that will hit you in the heart. It’s a book that every employee will want to read, and every leader should.”

“Jeanne Bliss gets us to the core of designing moments that matter most to our employees and those we serve–the most brilliant strategy in any business.”

“Jeanne Bliss has made the complex simple by articulating customer experience in concepts that resonate and inspire action.”

“This is a practical real-world book that transcends business to address our lives as customers. In her straight talk and whimsical manner, Jeanne gently prods us toward behaviors that elevate companies and earn growth through customer admiration and word of mouth.”

“If you are dedicated to a cause that you feel could make the world or a town or an organization or even yourself a better place/person and want some commonsense, practical approaches as to what causes people to believe in you and want to tell your story, then “I Love You More than My Dog” is a MUST READ!”

“Jeanne’s five decisions will ensure that your customers ‘do a little dance’ every time they interact with your brand.”

“If you want to be a business that is defined by not only how many new customers you acquire, but also the number you keep and how passionately they help spread the word, then I highly recommend reading this book.”